1. What products does norvelynthread.org sell?

norvelynthread.org sells clothing exclusively.

  1. Where does norvelynthread.org ship?

Orders are shipped within the United States only.

International shipping is not currently offered.

  1. How long does it take to ship an order?

Clothing orders are generally shipped within 1–3 business days after the order has been successfully processed and payment has been authorized.

  1. How long does delivery take?

After a clothing order has been shipped, delivery generally takes 3–7 business days.

The delivery timeframe is an estimated timeframe and is not a guarantee of a specific delivery date.

  1. Which shipping companies are used?

For shipments within the United States, clothing orders may be shipped through USPS, UPS, or FedEx.

USPS — United States Postal Service

UPS — United Parcel Service

FedEx — FedEx Corporation

  1. What happens if I enter the wrong address?

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a clothing order is delayed, returned, undeliverable, or otherwise affected because an incorrect or incomplete address was provided, additional shipping costs or other applicable costs may be the customer’s responsibility.

  1. Can I return an order?

Eligible clothing may be returned within 30 days from the date of delivery, subject to the applicable return requirements.

  1. How do I request a return?

Customers must contact norvelynthread.org before sending a return and provide the applicable clothing order information and reason for the return.

  1. How long does a refund take?

After an eligible clothing return is received and inspected, an approved refund will generally be processed within approximately 3 business days.

  1. Who pays return shipping?

If the return is caused by a change of mind, incorrect product selection, sizing preference, style preference, or another reason not attributable to norvelynthread.org, the customer is responsible for return shipping costs.

  1. Which payment methods are accepted?

The website accepts:

VISA

MasterCard

AMERICAN EXPRESS

DISCOVER

subject to payment processor availability and authorization.

  1. How will the credit card charge appear?

Charges made through norvelynthread.org may appear on the customer’s credit card or payment statement using the descriptor:

norvelynthread.org

  1. Are purchases recurring?

No.

Purchases through norvelynthread.org are one-time sales unless a separate written agreement expressly states otherwise.

  1. How can I contact norvelynthread.org?

Customers may use the contact information made available through norvelynthread.org for questions concerning clothing, orders, payments, shipping, returns, refunds, product information, or exchanges.